Shipping Policy

1. Order Confirmation

Once your order is received, we will send you an order confirmation email. We begin preparing your order immediately after it is verified. Because orders are processed promptly, it may be difficult to make changes or cancellations after confirmation; however, we will do our best to support your request.

If you would like to make changes to or cancel your order after it has been confirmed, please contact us within 12 hours.

APO/FPO/DPO Shipping: We apologize that military addresses (APO, FPO, and DPO) cannot be delivered.

Store: finzoso
Website: finzoso.com
Email: service@finzoso.com
Address: 1305 Pond Rd, Grove Oklahoma 74344, United States

2. Order Processing

Our goal is to ship orders as quickly as possible. Order processing generally takes 1–3 business days after the order is received.

Orders placed after 12:00 PM Eastern Standard Time are very likely to ship on the following business day, provided that all ordered items are in stock.

3. Shipping Time

We are proud to offer international shipping services. However, there are some locations to which we are unable to ship. If you are located in one of these areas, we will contact you regarding your order.

Shipping time varies depending on the destination. Our estimated delivery times are:

• Asia: 4–7 business days

• Europe and Canada: 5–15 business days

• USA, Central America and South America: 2–12 business days

• Australia and New Zealand: 7–11 business days

• Other regions: 12–20 business days

Estimated shipping times do not include order processing time.

Maximum delivery time: 60 business days.

Buyer Protection – Shop with Confidence

If your package has not been delivered within 60 business days from the date of shipment, we will presume that the parcel has been lost in transit. In this situation, we will offer either a refund or a replacement shipment.

All shipping times exclude customs clearance and other customs-related delays. Circumstances beyond our control, including natural disasters, public holidays, severe weather, customs inspections, carrier delays, and other unforeseen events, may cause shipping postponements. For this reason, we cannot guarantee an exact delivery date. Delivery issues caused by the shipping carrier are the responsibility of the carrier.

4. Delivery

4.1 Order Address Confirmation

You will receive an order confirmation email immediately after payment. Please carefully verify that your shipping address is correct and complete.

finzoso is not responsible for delivery issues, delays, returns, or losses caused by an incorrect or incomplete address provided by the customer. Any related additional expenses shall be the responsibility of the customer.

4.2 Tracking Information Update

A shipping confirmation email containing your tracking number will be sent once your order has been dispatched.

Tracking information normally takes 2–5 business days to become available or update in the carrier's system. If no logistics information appears more than 5 business days after shipment, please contact us at service@finzoso.com.

4.3 Damaged Items

If an item arrives damaged, broken, or unusable due to transportation, you may choose between a free replacement shipment or a full refund in the form of store credit, subject to verification.

Please contact us within 48 hours of receiving your package and provide relevant photographs or other evidence of the damage. Claims submitted after this period may not be accepted.

4.4 Delivered but Missing Parcel

Once the logistics system confirms that a package has been successfully delivered or signed for, any subsequent loss, theft, or disappearance caused by third-party collection, local pickup, or circumstances after delivery is generally beyond our control.

In such cases, customers should contact the local delivery carrier directly to request an investigation or compensation.

4.5 After-Sales Time Limit

If you have not received your package, please submit your inquiry within 2 months from the shipment date.

Our customer service team will respond to and work to resolve your issue within 48 hours.

Requests submitted after the applicable period may no longer be accepted.

4.6 Pre-Shipment Quality Guarantee

All products are subject to quality inspection and carefully packaged before shipment. We make reasonable efforts to ensure that products are securely packaged and arrive in good condition.

5. Customs Tax or Duty

Normally, customers will not be charged additional fees when orders are shipped by regular mail. Many destinations, including the United States, Europe, Australia, Taiwan, Hong Kong, South Korea, Japan, and Singapore, may not be subject to import duties depending on local customs regulations and the value and type of the shipment.

However, customs regulations vary by country and may change. Due to increasingly strict customs inspections, customers may occasionally be required to pay import duties, tariffs, taxes, or other customs-related charges.

At present, import taxes may occasionally be charged in certain regions, including Malaysia, Thailand, and India. Where applicable, the tax amount may vary depending on local regulations, the product category, declared value, and customs assessment.

If you are charged customs fees, please keep the official customs receipt and contact our customer service team at service@finzoso.com. After verification, finzoso may cover 50% of the eligible customs fee, subject to our review and applicable conditions.

Contact Information

finzoso
Website: finzoso.com
Email: service@finzoso.com
Address: 1305 Pond Rd, Grove Oklahoma 74344, United States